At S+P Samson it is standard practice for complaints to be dealt with directly by the management of the company.
Technical problems can quickly escalate into emergency situations that require decisive action.
So it’s important to intervene immediately and provide unbureaucratic assistance.

For example:

If a material’s tag loses all its information in a degreasing bath due to a faulty batch of raw material,
the customer’s identification flow is interrupted. This leads to production downtime - fast action is required!
Our aim is to communicate clearly and quickly with all parties involved.  

We follow this approach consistently because your satisfaction is our top priority.